Lillypilly Living

Privacy Policy

Last updated: May 2026

Lillypilly Living ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Information We Collect

We may collect the following types of personal information:

  • Name and contact details (email address, phone number, postal address)
  • Payment information (processed securely through our payment provider — we do not store card details)
  • Order history and transaction details
  • Communication records when you contact us
  • Website usage data (cookies, IP address, browser type)

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you about your orders, enquiries, or account
  • Improve our products, services, and website
  • Comply with legal obligations
  • Send you marketing communications (only with your consent, and you may opt out at any time)

Disclosure of Information

We may share your personal information with trusted third parties who assist us in operating our business, including:

  • Payment processors (e.g. Stripe)
  • Shipping and logistics providers
  • Email and marketing service providers

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. All transactions are processed over secure, encrypted connections (HTTPS).

Access and Correction

You have the right to access and request correction of your personal information held by us. To do so, please contact us at [email protected].

Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. You can manage cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

If you are not satisfied with how we have handled your complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.